Licensed taxis (Hackney Carriages/Black Cabs) have to be wheelchair accessible. Vehicles offered for Hackney Carriage are constructed in a way as to allow the carriage of disabled persons and will accommodate as a minimum a disabled person. Some of the newer ‘black cabs’ are also fitted with induction loops and intercoms for hearing aid users.
Hackney Vehicles can be accessed from the taxi ranks which can be viewed on the city centre map. Private hire companies also operate non designated wheelchair accessible vehicles.
From 6 April 2017 drivers of taxis and private hire vehicles, designated by the local licensing authority as being wheelchair accessible, must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate.
You can read the statutory guidance on access for wheelchair users to taxis and private hire vehicles on the government website.
If you travel with an assistance dog they must be allowed into the taxi or minicab with you, unless the driver has an exemption certificate. This can be issued if they have a medical condition made worse by contact with dogs.
A driver with an exemption certificate will have a ‘Notice of Exemption’ on their vehicle windscreen.
It is illegal to be charged extra to travel in a taxi or minicab with an assistance dog. Otherwise the driver could be fined up to £1,000.
The following types of dog can be taken with you in taxis or minicabs:
Taxi and private hire vehicle drivers have been told how to identify assistance dogs. Your assistance dog should wear its harness or identification jacket when you are travelling with it. If an identification card was issued for the dog, this should also be carried.
Dogs should remain on the floor and under control at all times. If your dog causes any damage to the vehicle, the driver could ask you to pay for it.
As well as the rules on wheelchairs and assistance dogs, all taxi and minicab drivers must make sure they do not discriminate against you and cannot treat you less favourably than other customers. They should also make any ‘reasonable adjustments’ to their service for you to make your journey easier.
For further information or guidance on taxi accessibility, or to discuss a complaint, please contact the Peterborough taxi licensing team by Telephone 01733 453491, or Email email@example.com
Passenger Assist allows you to request assistance from rail staff for your journey to ensure everyone can travel by train safely, in comfort and with dignity. This includes:
The train company you are travelling with will organise assistance for your entire journey, even if you travel with another train company as part of your journey.
Passenger Assistance by Transreport is an application that allows you to request assistance via your smartphone. You then receive a confirmation email once your request has been checked and confirmed. You can find out more about the app on the Passenger Assistance by Transreport page.
You can also call for free 0800 0223720, or Text 60083. For textphone/minicom Dial 0845 60 50 600.
You will need to know the journey you are planning to take and they will connect you to the appropriate train company to confirm your booking request. For text and textphone they will send an instant SMS with the number you need to dial from your textphone unit.
You can also check if a station has accessible facilities.
On mainline (intercity, suburban and cross-country) trains there is space for your wheelchair. You should put your chair in the space and use the brakes (or switch your wheelchair’s power off) when the train is moving.
If you are eligible you can get up to a third off rail tickets by applying for a disabled person’s railcard. You can use your Railcard as many times as you like. Just make sure to have it with you when you travel.
You must provide evidence of a relevant disability when you apply.
If you are unhappy with the help you get, complain to the train company directly. If you cannot resolve the complaint, you may be able to complain to the Rail Ombudsman. They can only consider complaints about companies that have joined the Rail Ombudsman scheme. Telephone 0330 094 0362, Email firstname.lastname@example.org, or Visit www.railombudsman.org/making-a-complaint
0330 094 0362
You must tell DVLA if you have a driving licence and:
Notifiable conditions are anything that could affect your ability to drive safely. They can include:
Check if you need to tell DVLA about your condition to find the forms or questionnaires you need. The address you need is on the forms. There are different forms for different conditions and disabilities. Contact DVLA if you are not sure what to do. You could be fined up to £1,000 if you do not tell DVLA about a condition that might affect your ability to drive safely. You could also be prosecuted if you have an accident.
You must surrender your licence to DVLA if any of the following are true:
You can apply to get your licence back when you meet the medical standards for driving again.
Blue Badges help people with disabilities or health conditions park closer to their destination. You can apply for a badge for yourself, on behalf of somebody else, or an organisation that transports people who need a Blue Badge. The scheme is designed to help severely disabled people to travel independently, as either a driver or passenger, by allowing them to park close to their destination.
In England, Scotland and Wales you can apply online at www.gov.uk/apply-blue-badge for a Blue Badge.
You can contact the Peterborough Blue Badge administration for more information. Telephone 01733 747474 and ask for the Blue Badge department, or Visit www.peterborough.gov.uk
You automatically qualify for a Blue Badge if you are aged 3 or over and at least one of the following applies:
If you have any score other than 10 points under descriptor E, in the ‘planning and following journeys’ activity of PIP you may still be eligible for a Blue Badge, but you do not automatically qualify. This includes if you have a higher score of 12. You will have to provide evidence to demonstrate your eligibility, which will be assessed as a part of your application.
Blue Badge holders in Peterborough are permitted to park:
Please note that not all disabled parking bays in private car parks are free for Blue Badge holders. Always check the relevant signs for the rules when you park.
The English National Concessionary Travel Scheme (ENCTS) provides bus passes for free travel on most bus services in England for people who are eligible. Passes have to be applied for, they are not issued automatically.
You can now apply for a disabled person’s bus pass online using this link. Please note, you are still required to upload any supporting documents. Alternatively, Telephone 01733 747474 and ask to be put through to the Travel Choice department who can send out applications by post.
All passes will be sent by post to your home address within 7-10 working days.
Your bus pass can be used throughout England on any local bus services (coaches will not accept bus passes but some companies may offer a discount, please check with your service provider). Passes can be used from 9.30am onward and at any time during weekends and bank holidays.
Unfortunately, the concessionary fare scheme is not available to carers.
Community Link is Peterborough City Council’s urban door-to-door service. It is a wheelchair accessible service for anyone who lives in the urban area of Peterborough and experiences difficulty using standard public transport or who has no access to public transport. The service will collect you from your home, drop you off in the city centre (four days a week) or a supermarket (once a week) and pick you up again for your return journey, approximately two and a half hours later. Additional trips may also be organised on an ad hoc basis.
For a registration form or to make a booking, Telephone The Cambridge and Peterborough Combined Authority on 01223 790149 the line is open from 9am – 5pm, Mondays to Fridays.
At other times, Email email@example.com, or leave a message on the answer phone. They currently require 48 hours’ notice of booking.
You do not need a licence to drive a mobility scooter or powered wheelchair, but you may need to register it. Only certain types can be driven on the road. The law calls these types of vehicles ‘invalid carriages’.
Mobility scooters and powered wheelchairs come in 2 categories:
Class 3 invalid carriages must have the following features:
You could be stopped by the police if your class 3 invalid carriage does not have these features.
You can only drive a mobility scooter or powered wheelchair if you:
You can only drive on the road in a class 3 invalid carriage. The maximum speed is 8mph.
You cannot drive on bus lanes, ‘cycle only’ lanes or motorways. Avoid using dual carriageways with a speed limit of over 50mph.
You must use an amber flashing light for visibility if you use a class 3 invalid carriage on a dual carriageway.
You must follow the Highway Code if you drive your mobility scooter on the road.
All mobility scooters and powered wheelchairs can legally travel at a maximum of 4mph on footpaths or in pedestrian areas. You cannot drive any type of mobility scooter or powered wheelchair on cycle paths marked ‘cycle only’.
All normal parking restrictions apply to mobility scooters and powered wheelchairs. Your vehicle should not be left on a footpath or pedestrian area on its own if it gets in the way of other pedestrians, including wheelchair users and people with prams or pushchairs.
There is no legal eyesight requirement to drive mobility scooters or powered wheelchairs, but you should be able to read a car’s registration number from a distance of 12.3 metres (40 feet). You must check that you can still do this regularly.
You might have to pay compensation if you have an accident and poor eyesight was part of the cause.
You do not have to pay vehicle tax for any mobility scooter or powered wheelchair if it is registered as a ‘class 3 invalid carriage’. Check whether a vehicle is registered as an ‘invalid carriage’ by asking the seller when you buy it.
When you buy a mobility scooter or powered wheelchair, the seller will make you the ‘registered keeper’. This means the vehicle will be in your name. You will get a new vehicle log book (V5C) in the post within 4 weeks of the sale.
If you do not get a new vehicle log book 4 weeks after the sale, fill in an ‘Application for a vehicle registration certificate’ (V62) and send it to the DVLA.
If you need to change your name or address, fill in section 6 of your vehicle log book and send it to the DVLA.
Most scooters and wheelchairs will already be registered by the dealer or manufacturer before you buy them.
If your vehicle is not registered, register it by filling in:
You do not need insurance for a mobility scooter or powered wheelchair, although it is recommended.
National Express have accessible coaches that have a passenger lift at the front entrance of the coach. The coaches also have onboard manual wheelchairs which are stowed in the luggage hold.
If you use a wheelchair, have reduced mobility, or would like to arrange any type of assistance, Visit their Contact Centre.
If you are a wheelchair user and are booking travel in advance or at the time of travel, they need to carry out certain checks to ensure they can provide travel. These include:
That the particular coach on which the passenger wishes to travel is not fully booked
You are not required to book in advance, however they recommend that you Telephone them on 03717 81 81 81 (lines open 9am-5pm, 7 days a week, local rates) 36 hours in advance of travel to give them time to carry out these checks. If you wish to book travel on the day they will make all reasonable efforts to carry out these checks on the day. If all checks are clear, they will be able to complete the booking.
National Express also have a disabled person’s discount card to offer a third off travel prices. For more information Visit www.nationalexpress.com
To find out more about the code of practice and travel details for disabled passengers Visit www.nationalexpress.com/en/help/accessibility
Patient transport services are responsible for transporting people to and from hospital appointments. NHS trusts contract transport providers who organise and provide transport for their patients. Examples of people who are eligible for patient transport are:
Each NHS Trust has its own procedure for arranging transport. Many trusts require either a GP or hospital doctor to authorise the booking of transport. The best advice is to mention to your GP at the time of your referral that you might need transport to and from the hospital. If you are already a hospital patient then check with your hospital doctor how you go about arranging transport.
Many Patient Transport services will ask you a series of questions over the phone to assess your eligibility for the service. These questions can include if you can use public transport, if you have a Blue Badge, or whether you have a Motability vehicle or a family member with a car. Please consider your responses to these questions carefully as they will determine whether you will be allocated Patient Transport.
For more information Visit www.nhs.uk
If you need help with the cost of transport to an appointment, you may be eligible to claim a refund under the ‘Healthcare Travel Costs Scheme’ (HTCS). The HTCS provides financial support for travel costs to NHS premises for NHS-funded treatment or diagnostic tests arranged by a doctor or dentist.
To qualify for help with travel costs under the HTCS, you must meet 3 conditions:
You can claim travel costs for your children if 2 or 3 of the above conditions apply to them and you are in group 1 above at the time of the appointment.
You can claim help with travel costs if you or your partner (including civil partner) receive any of the following benefits:
You can also claim for help with travel costs if:
To find out what method of transport you can use, where to apply, how to claim a refund, and where to find support, Visit www.nhs.uk
The Motability Scheme enables disabled people to use their mobility allowances to obtain a car, powered wheelchair or scooter plus insurance, servicing, tyre replacement, and breakdown cover. Adapted and wheelchair accessible vehicles are available.
Most Motability members choose to pay a monthly fee to hire a new car every three years with insurance, road tax, servicing, tyres and breakdown cover included. If you are accepted onto the scheme you will be asked to pay all or part of your allowance to Motability for the period of the hire agreement.
Almost half of the customers on the Contract Hire Car Scheme simply transfer their allowance to Motability for the period of the agreement, without any additional payment. However, if you opt for a large or expensive vehicle you may have to pay more. Motability may also be able to offer financial help to assist with such needs as the cost of the advance payment for a suitable car, adaptations, driving lessons or a wheelchair accessible vehicle.
You are eligible if you receive either:
Please visit the contact page of Motability to find out more information about available vehicles, adaptations and services. Telephone 0300 456 4566, or Visit www.motability.co.uk/contact
Specialist Minicom equipment users – textphone number on 0300 037 0100
You can also speak to Motability via BSL interpreter www.motability.co.uk/contact/british-sign-language-service
Transport for All (TfA) is a pan-impairment organisation, focusing on transport for people with disabilities.
Tfa have an Access, Rights, Advice team that can offer help with:
You can also contact them with your views, ideas and concerns regarding accessible travel.
Tfa have Connector Groups that are designed to bring together the leading voices in access, disability, transport and inclusion, to enable a community of people with similar goals to work together in a more strategic and effective way.
For more information, Telephone 020 7737 2339, Email firstname.lastname@example.org, or Visit www.transportforall.org.uk
0300 456 4566
020 7737 2339