House and Home

Information Guide
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Please donate to support local people with physical disabilities. Thank you.

Getting a home in Peterborough

  • Housing Allocation

    The Council’s Housing Options Team delivers a range of services to people with housing accommodation needs, including those who are homeless or threatened with homelessness. Peterborough City Council assess the client’s needs for re-housing, give advice to clients on the options available, arrange temporary accommodation for homeless people in line with Government legislation, and allocate permanent housing. Housing Options applications are online, however support can be given to those unable to apply online.

    Peterborough City Council’s Housing Needs team has a common Housing Register and a joint allocations policy which was agreed in partnership with ten housing associations who have accommodation in Peterborough. Visit for more information.

  • Choice Based Scheme

    Peterborough City Council also have a ‘Choice Based’ lettings scheme. It gives you the chance to choose which properties you would like to be considered for. Different properties are advertised each week on the Peterborough Homes Website, in Area Housing Offices, and at the Housing Options reception in Peterborough Central Library. Posters of the properties are also displayed in all local libraries in Peterborough: Drinksense, The New Haven, Timestop, GLADCA, Connexions, and St Theresa’s. They are also advertised in the Peterborough Evening Telegraph.

  • Rental Deposit Scheme

    The rental deposit scheme assists potentially homeless people to access the private rental sector. Applicants under this scheme cannot be considered if they have any rent arrears outstanding (current or former). They will also be required to pay back the deposit in affordable instalments within a pre-arranged timescale. The Council receives a lot of applications for assistance under this scheme and unfortunately is unable to help everyone. To qualify for consideration under this scheme you must be on the Housing Register and be homeless or threatened with homelessness in the very near future.

    We at Disability Peterborough can inform you on this, Telephone 01733 265551, or Email

    You can also contact Peterborough City Council directly, Telephone 01733 864064, or Visit

Contact Information

Adult Social Care:

01733 747474

Peterborough City Council- Homelessness:

01733 864064

Further Housing Advice

  • Housing

    Whether you are an owner-occupier or a tenant, your disability might mean that your current accommodation is no longer suitable. If you own your property, you might consider selling it and buying something more suitable. A relocation grant can be considered for this purpose.

  • Peterborough Citizens Advice Bureau

    If you are experiencing housing problems relating to homelessness, eviction, repossession or repairs and bad housing condition, you can contact the Citizens Advice Bureau.

    Peterborough Citizens Advice Bureau has a specialist Community Legal Services contract in Housing Advice. They provide free, confidential advice and representation for clients at rent and mortgage possession hearings at the County Court and advice on housing issues, such as disrepair, illegal eviction and nuisance issues. Telephone 03444994120, or Visit

  • Floating Support Service

    The Floating Support Service charity is a free service for people in the greater Peterborough area who need housing related advice and support. Support workers offer home visits to provide support with housing issues from benefits advice to prevention of homelessness. Telephone 0808 169 8099, Email, or Visit

  • Shelter

    Shelter is a charity offering advice and advocacy, and representation at court where appropriate. Priority casework includes:

    • Homelessness
    • Mortgage Possession Action
    • Landlord Possession Action
    • Homelessness Reviews
    • Threatened Illegal Eviction

    Telephone 0844 515 1860, or Visit

  • Peterborough City Council Housing Options Department

    The department provides free and confidential advice on all Housing issues, ranging from joining the housing register, looking for private property, through to losing your accommodation. Telephone 01733 864064

  • House Exchange

    Tenants who wish to transfer properties within Peterborough should phone Housing Options on 01733 747474. National organisations are also available.

  • Sheltered Accommodation

    Sheltered Accommodation provides independent living with the added security of scheme managers available to help with emergencies, and to offer practical assistance where possible. Most sheltered scheme properties are available to people who are of retirement age, however sometimes Housing Associations will consider people who are younger for their schemes. When sheltered schemes are advertised through the Choice Based Letting Scheme, it should state how old you need to be to be considered as a tenant.

  • Housing Options

    Housing Options occasionally has first floor sheltered properties or sheltered bed-sits, which are less popular and therefore more difficult to let. If you are interested in discussing these properties, please contact a Housing Support Officer on 01733 864064

Contact Information

Peterborough Floating Support Service:

0808 169 8099


0844 515 1860

Alterations to Your Home

  • Peterborough Adult Social Care

    If you have problems around your home you are entitled to an assessment of your needs. Difficulties could include: climbing the stairs, getting into the bath, or using certain rooms. This will be performed by an Occupational Therapist from Adult Social Care. Telephone 01733 747474, or Visit

    Peterborough Adult Social Care’s specific responsibility is to identify, assess and advise on your needs. This is true if you are an owner-occupier, a tenant of a Housing Association, or a private landlord. After agreeing your needs with you, they will provide equipment to meet your needs (though some items may have to be purchased).

  • Structural Alterations

    Certain repairs may be free through Peterborough Adult Social Care. An Occupational Therapist will assess you and may arrange for minor alterations, such as the provision of handrails, to be completed through the Care and Repair scheme. Items need to be paid for under this scheme but fitting is free of charge. Telephone 01733 863895.

    For more extensive structural work, such as ramps and stairlifts, or the addition of extra rooms, you will need to apply for a Disabled Facilities Grant. Peterborough Adult Social Care will assess your financial position to see what contribution you may need to make and work cannot commence until you receive grant approval.

  • Peterborough City Council Housing Options

    Peterborough City Council Housing Options team is made up of Housing Options Officers and the Housing Support Team. They deliver a wide range of services to people with housing needs throughout Peterborough. They assess client’s needs for re-housing, give advice on options available, and can assist with access to various types of accommodation. Disabled people can request home visits from the team, Telephone 01733 864064

  • Peterborough Homes Service

    The Peterborough Homes Service operates a single housing register of homes owned by a number of Peterborough-based housing associations and is administered by the city council’s Housing Options team. It permits home-seekers and those who want to move to another property to submit bids for available accommodation.

    The initiative means that home-seekers need to apply to a single housing register to express an interest in properties. Available homes are advertised each week in the Peterborough Homes advertisement, which appears in the Thursday edition of the Peterborough Evening Telegraph, on the Peterborough Homes’ website under ‘Housing Options’, Sand Martin House, Bittern Way, Fletton Quays, all city council-run libraries as well as a wide range of other organisations. Interested people can make ‘bids’ by telephone, fax, email or online.

    Once bids are received by the Housing Options team, they are prioritised according to individual needs and those with the highest priority are allowed to view prospective properties before a final decision is made. Telephone 01733 864064, or Visit

Contact Information

Adult Social Care:

01733 747474

Peterborough Homes Service:

01733 864064

Housing Associations

  • Housing Associations

    Housing Associations are non-profit making, voluntary organisations that cater for people on low incomes and those with special needs, such as people with disabilities. They have various types of new and converted properties available for rent and some of this may have been designed or adapted for use by disabled people. You can apply directly to an Association but most applications are dealt with through the Peterborough City Council’s Housing Options scheme. All applications for housing association properties which belong to Nene, Minster, Cross Keys Homes, Muir Group, BPHA, ECHG, Circle Anglia, Longhurst Homes, Home and Axiom are dealt with through Housing Options. Telephone 01733 864064

  • List of Housing Associations

    This is list of housing associations with properties in the area.

Utilities: Gas,Electricity,Water

  • Overview

    All utility companies are required by law to make reasonable adjustments to their services for disabled people. If you require any alterations, for example a copy of your bill in Braille or want to know what your provider offers disabled people, get in touch with your company directly. Many providers also offer special discount schemes for disabled people and low user tariffs. Ask your company what they provide and consider swapping providers if they do not offer any enhanced facilities.

  • Winter Fuel Payment

    Winter Fuel Payment is a one-off payment to help older people (over 60) with their winter heating bills.
    You should get your payment automatically if:

    • You are aged 60 or over and getting a social security benefit
    • If you got a payment last winter, as long as your circumstances have not changed

    The Winter Fuel Payment Helpline is open from 8.30am to 4.30pm, Monday to Friday. You should have your National Insurance number ready when you call. Telephone 0800 731 0160

  • Energy Saving Trust

    The Energy Saving Trust Advice Centre in Anglia can give advice on reducing your carbon footprint by using renewable energy and minimising domestic energy. They have information on disability discount schemes and can help you to swap energy providers. They also give advice on possible sources of grant funding available to disabled people. Telephone 0800 512012

  • Warm Front

    Warm Front can help make homes warmer, healthier and more energy-efficient. The Warm Front Grant provides a package of insulation and heating improvements up to the value of £2,700 (or £4,000 if oil central heating is recommended). If you own your own home or rent it from a private landlord, you may be eligible for a grant under the Warm Front Scheme. Telephone 0800 083 4333

  • Cold Weather Payment

    Cold Weather Payment will help you with extra heating costs during very cold weather in your area. You may be eligible for a Cold Weather Payment for each week of very cold weather in your area if you get Pension Credit. You may also be eligible for a Cold Weather Payment for each qualifying week if you are getting Income Support or income-based Job seeker’s Allowance and have a child under five or get one of the following:

    • A pensioner premium, higher pensioner premium or enhanced pensioner premium
    • A disability premium or severe disability premium
    • A disabled child premium
    • Child Tax Credit that includes an individual element for a child or qualifying young person who is disabled or severely disabled

    You will receive £8.50 when the average temperature where you live is recorded as, or forecast to be, zero degrees Celsius or below, over seven consecutive days during the period from 1 November to 31 March. You do not need to apply, you will get a Cold Weather Payment automatically as long as you qualify. Tell your pension centre or Job centre Plus if you think you should have received a Cold Weather Payment but you have not had one.

Contact Information

Winter Fuel Payment Helpline:

08459 151515

Energy Saving Trust:

0800 512012

Warm Front:

0800 0834333

Things For The Home

  • Care Zone

    The Care Zone is a warehouse of good quality furniture, clothing, toys and household items. Agencies in the city who work with those in need can register with the Care Zone and can then refer their clients to the team. Telephone 01733 575083, or Visit

  • Energy Saving Trust

    The Energy Saving Trust Advice Centre in Anglia, can give advice on reducing your carbon footprint by using renewable energy and minimising domestic energy. They have information on disability discount schemes and can help you to swap energy providers. They also give advice on possible sources of grant funding available to disabled people. Telephone 0800 512012

  • Minor Repairs/Maintenance

    Elderly and vulnerable residents who need some help with small jobs and repairs around the home can contact Peterborough City Council Handyperson scheme (run by Care and Repair). The scheme arranges for volunteers to help with a wide range of minor tasks, such as putting up shelves and curtain rails or small plumbing and electrical jobs the list is quite extensive. The service is free of charge, although residents are expected to supply or pay for the materials used. Telephone 01733 863860

  • TV Licence

    The government funded free TV Licence scheme for people over 75 years old was replaced on 1 June 2020. It is now only availble for those on Pension Credit, 75 years and older. You can still get TV licence concessions if you are registered blind or if you live in a nursing home, residential care, or in sheltered accommodation. To find out more information call TV Licensing on 0300 790 6071

Contact Information

Care Zone:

01733 575083

TV Licencing:

0300 790 6071


  • Safe Local Traders

    Safe Local Trades is a useful website when looking for a trusted tradesperson. Approved membership is limited and only granted to tradespeople who have been highly recommended by the general public and businesses, have successfully passed a vetting process, agreed to uphold Safe Local Trades service charter, and are monitored on an on-going basis. The jobs they undertake are rated by the customer, ensuring the tradesperson will take extra care so you are happy with their job, as positive ratings will help them grow their business. Telephone 0800 0141832, Email, or Visit

    Consumers generally do not ask to see verification of tradesmen, nor do they ask to see their liability insurance or relevant qualifications. The following checks are carried out by Safe Local Trades helping to ensure that traders are both professional and trustworthy.

    • Interviewed in person
    • DBS (Disclosure & Barring Service) checked
    • Photo and address identification (e.g. driving licence)
    • Proof of membership to any Trade Association
    • Proof of qualifications (where applicable)
    • Proof of statutory qualifications required by law (e.g. Gas Safe Registered, Part P, etc)
    • Certificate of Public Liability Insurance and Employers Insurance, if applicable
    • Certificate of Incorporation for Limited Companies and credit checked
    • UTR (Unique Tax Reference) verification for Sole Traders to ensure HMRC registered
    • Certificate of VAT registration document (if applicable)
    • References taken from up to five previous customers

Contact Information

Safe Local Trades:

0800 0141832

More Information

Skip to content