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Transport and Mobility – Getting around the city

Peterborough Shopmobility is a scheme to provide electrically powered wheelchairs and scooters; and manually operated wheelchairs to help people who have limited mobility through disability or age, to shop and use other facilities in both Queensgate Shopping Centre and Peterborough City Centre. Their aim is to provide a service that will have an important and lasting difference to people’s quality of life.

The booking office is located on the 11th floor of the Queensgate Centre car parks, between the Royce and Clare car parks. The Queensgate Shopmobility Office can be reached via the lifts and parking areas. If you are arriving by bus, car or taxi there is clearly marked signposting from Queensgate entrances to Shopmobility. It is advisable to contact the scheme to arrange a wheelchair to meet you on your arrival.

It is advisable to book a scooter or power chair in advance of requirement, especially around summer and Christmas periods Tel: 01733 313133

Bus Services Peterborough has an excellent network of local bus services. Most of the urban services are operated with low floor, wheelchair accessible vehicles. The Local Link services, operated by the city council, have hail and ride and demand responsive sections on certain routes. Timetables can be collected from the Travelchoice Centre in Queensgate Bus Station. To find out bus times for anywhere in England,

Tel: Traveline 081 2002233 or visit Travel Line

Community car schemes Womens Royal Voluntary Service operates a Social Car Scheme in Peterborough. It is a voluntary scheme and can take disabled people to places they need to go (not hospital appointments as they are covered by the hospital car scheme). You can be picked up from home at a pre arranged time and taken to your destination. The cost is usually under 40p per mile. Contact WRVS Tel 01733 765080 for details.

Dial-a-Ride

Peterborough DIAL-A-RIDE This is a scheduled, accessible door to door minibus service which will collect you from your home and take you into Peterborough city centre (or other selected shopping centres) They deliver you back to your door and even help you carry your shopping from the bus. The cost of using Dial-a-ride is comparable to normal bus fares: members holding current valid over 60’s bus passes travel free.

Group Hire

Local voluntary groups can affiliate to Peterborough Dial-a-Ride. This allows them to hire the vehicles and drivers at an attractive rate for their planned outings. Response vehicles are adapted to carry us to 4 passengers or a wheelchair and 3 passengers. These vehicles can be booked in advance for one off trips charged at competitive rates.

Occasional Excursions

They occasionally run pre-booked excursions to various places of interest, such as the coast, garden centres, museums, shopping malls and markets. All their vehicles are modern, comfortable and well equipped; they are fitted with low steps, wheelchair lifts, “all age” three point inertia seat belts, first aid facilities, fire extinguisher systems and two way radios.

Membership of Peterborough Dial-a-Ride Scheme costs £5.00 per person or £7.50 for a couple per year, the only additional payment will be your bus fare. Concessionary bus passes are accepted. Group affiliation is £25 a year (2008). Tel: 01733 394545

The Hospital Travel Costs Scheme 2013

Reimbursement of Travel Expense Peterborough and Stamford hospitals

When attending the hospital for day case, in-patient or out-patient appointments, if you receive Job Seekers Allowance – income based, Tax Credit, Income Support or Guaranteed Pension Credit you may be entitled to reimbursement of travel expenses.

In order for you to claim, you must produce, at the time of claiming, the following:

  •  Appointment Card or letter confirming your appointment PLUS one of the following benefit details:
  • Job Seekers Allowance – income based – letter dated within last 3 months
  • Tax Credit Award Certificate or Tax Credit Award Letter dated within 3 months only. (Interim period until exemption card received.) Cleary stating annual salary less than £15276 pa.
  • Income Support – letter dated within the last 3 months OR letter dated within the 12 months plus a bank statement dated within the last 3 months showing receipt of benefit
  • HC2 or HC3 Certificate – which must be in date and be the named person presenting the certificate
  • Employment and Support Allowance – Income based – letter dated within last 3 months
  • Guaranteed Pension Credit – the entire award letter, which is valid for 5 years from date of issue

Method of Transport

  • Bus/Train Fare – ticket must be produced.
  • Private Car – Mileage is paid within Trust guidelines.  We are unable to pay door to door.  Car parking charge will also be reimbursed.
  • Taxi fare – we can only pay if a letter (dated within 3 months) from your GP/Consultant, stating that you are unable to travel any other way, is produced.

Escorted travel is only paid if a GP/Consultant states the patient is unable to travel alone. Parent accompanying children – fares will only be reimbursed for one parent and the child who has the appointment.  No costs will be reimbursed for any other family member.

Please note: if the patient is not able to attend the cash office for the reimbursement a letter giving consent to whom they nominate to claim must also be presented at the time of claiming (children are not included as parent/guardian would normally claim).

We are unable to reimburse travel expenses for visitors for any patient (except SCBU). 

Parents of Special Care Babies please contact the Unit or Cash Office for details.

Fares are reimbursed from the relevant cash office at PeterboroughCityHospitalor StamfordHospitals.  Opening hours are: Mon – Fri 8.30am to 5pm. Please ensure you bring all relevant documentation with you, as failure to so will result in your claim being refused. Alternatively you can claim by post using a HC5 form which is available from the Cash Office.

You may be able to claim a refund under the ‘Healthcare Travel Costs Scheme’ (HTCS) of the cost of travelling to hospital or other NHS premises for NHS-funded treatment or diagnostic test arranged by a doctor or dentist.

To qualify for help with travel costs under the HTCS, you must meet three conditions:

  • At the time of your appointment, you or your partner (including civil partners) must be receiving one of the qualifying benefits or allowances, or meet the eligibility criteria of the NHS Low Income Scheme.
  • Your journey must be made to receive NHS-funded non-primary medical or non-primary dental care services, to which you have been referred to by a GP, dentist or hospital consultant.
  • For referrals made by a primary practitioner such a GP or dentist, the service must be provided on a different day and in premises other than those occupied by the practitioner who made the referral.

You can claim travel costs for your children if 2 or 3 above applies to them and you are in group 1 above at the time of the appointment. Any young person aged 16 or over may make their own LIS claim – there is more information in leaflet HC11– Help with health costs (PDF, 420 kb).

Note: PCTs will cease to exist from 1 April 2013. Clinical Commissioning Groups (CCG) will then make payments previously undertaken by PCTs. If you have been referred by a primary care practitioner to a public health organisation other than a trust or foundation trust then claims have to be sent to the relevant CCG

You can claim travel costs for an escort, if your doctor, dentist or consultant says that for medical reasons you need someone to travel with you.

You cannot claim help with travel costs, if

  • You are visiting someone in hospital. However, visitors in receipt of one of the qualifying benefits may be able to receive assistance in the form of a Social Fund payment. Further information about this assistance can be obtained from Jobcentre Plus offices
  • You are visiting your local GP or dentist for routine primary care services, such as check-ups, vaccinations, cervical cancer screening or minor surgery, as these are excluded from the scheme.  Urgent primary care services during the out of hour periods (i.e. between 6.30pm and 8.00pm weekdays, at weekends or on bank holidays) are also excluded.

What are the qualifying benefits or allowances?

You or your partner (including Civil partners) receive

  • Income Support,
  • Income-based Jobseeker’s Allowance,
  • Income-related Employment and Support Allowance
  • Pension Credit Guarantee Credit, or you are named on, or entitled to (use your award notice as evidence),
  • a NHS tax credit exemption certificate, or you have a low income and are named on certificate HC2 (full help) or HC3 (limited help). To apply for this certificate, you should complete form HC1 available from your local hospital, Jobcentre Plus offices, or from the DH publications order line on 0300 123 1002.
  • you are awarded Universal Credit

What form of transport can I use?

You should use the cheapest most appropriate means of transport, which in most cases will be public transport. If you travel by car you will be reimbursed the estimated cost of fuel used plus unavoidable car parking and toll charges.

Where you are using a taxi for transport it is recommended that you check with the hospital or PCT before you travel to agree this.

Note: PCTs cease to exist from April 1 2013. Instead you’ll have to get in touch with the relevant Clinical Commissioning Group (CCG) 01223 725400

Payments

You should be able to receive payments in advance of travel to your appointment. Please contact the hospital or Clinical Commissioning Group (CCG) concerned for further information on how to do this. You should take your travel receipts, appointment letter or card and proof that you are receiving one of the qualifying benefits to a nominated cashier’s office to claim your reimbursement.

Note: In some hospitals, the name of the office that you need to go to may be different e.g. the General Office or the Patient Affairs Office. If you are not sure, ask reception or Patient Advice and Liaison Services (PALS) staff where you should go.

Alternatively, you can complete an HC5 form – claim travel charges (PDF, 35 kb) and post this together with your travel receipts to the address given in the form. You can make a postal claim up to three months after your appointment has taken place.

Important numbers

  • Phone 0300 330 1348 for the dental services help line
  • Phone 0300 330 1343 for the Low Income Scheme help line
  • Phone 0300 330 1341 for queries about medical exemption certificates.
  • Phone 0300 330 1341 for queries about PPCs.
  • Phone 0300 330 1349 for the prescription services help line
  • Phone 0300 330 1347 for queries about tax credit certificates
  • Phone 0845 610 1112 to order a paper copy of the HC12 and HC5 forms
  • For all other queries call 0300 330 1343

School Transport

Transport to school for disabled children who have severe or profound disabilities, with escorts if appropriate, is provided and arranged by Peterborough City Council Education Department, whether or not the child is attending a special school. If the child is known to the Children with Disabilities Team as part of the child’s assessment, transport will be taken into consideration. If the child is not known to the team, transport will be assessed by the education authority. Tel 01733 747474 and ask for Children with Disability Team or the Education Department.

Travelchoice Centre provides members of the public with travel information for bus, coach and train services nationwide, as well as walking and cycling options in Peterborough.The Centre is located in the Queensgate Bus Station, which is situated in the heart of Peterborough, providing easy access to the shopping centre and the rest of the City.

The Centre offers many services, including:

  • Bus timetables
  • Train timetables
  • Walking, cycling and public transport information
  • Concessionary bus passes (Disabled Person’s and Senior Railcards)
  • Opening times: 9am – 5pm -Monday to Friday (Wednesday 10am). Saturday 9am – 4pm (closed for lunch between 12 – 1pm) Tel: 01733 317483

Mobility for Visually Impaired People

A Mobility Officer from Peterborough Community Services Health and Social Care will teach you how to make your way around your home and how to get to work, to the shops, to meet your friends etc. This is a free service, which continues for as long as is necessary to re-familiarise you with your surroundings. Contact: 01733 747474

Guide Dogs for the Blind (GDBA), can provide a dog to people who are over 16, physically fit and free from other major disabilities. You do not have to be registered as blind. There is an element of residential training, which lasts between three and four weeks. Contact GDBA for further information on owning a guide dog. Tel: 0208 506 1515

Cars

If you are disabled and have not driven before or have recently become disabled, it may be helpful to have an assessment of your ability to drive and also of the type of controls and equipment you may need to help overcome any physical limitations.

The nearest centre is :- Kilverstone Mobility, Thetford,Tel: 01842 753029

Forum of Mobility Centres is a network of 17 independent organisations covering England, Scotland, Wales and Northern Ireland, who offer professional, high quality information, advice and assessment to individuals who have a medical condition or are recovering from an accident or injury which may affect their ability to drive, access or egress a motor vehicle Tel 0800 559 3636

Motability If you receive the Higher Rate Mobility Component of the Disability Living Allowance or the War Pensioners’ Mobility Supplement, getting a new car is easier and more affordable than ever. Through Motability, you simply turn part or all of your allowance into the car of your choice. No waiting lists. No credit checks. No assessments required.
The Motability scheme gives you:

  • A new car of your choice every three years
  • Insurance and personal accident cover
  • Servicing and maintenance
  • Full breakdown assistance from RAC
  • Free replacement tires fitted by Kwik-Fit
  • Window or windscreen replacement at no extra cost.

Some disabled people may prefer to buy their own car, in which case they have a Hire Purchase scheme.If you choose Hire Purchase, you negotiate the actual purchase price with your Motability dealer.With Hire Purchase, you will also be responsible for organising and paying for comprehensive insurance, breakdown recovery, your car tax disc, servicing and repairs.

If you choose to buy a car with a Hire Purchase agreement, it is normally expected that you will be receiving the allowance for the full length of the agreement. To find out more about Motability Tel: 0845 456 4566

Driving Instruction All driving schools should, under the Disability Discrimination Act should offer to make reasonable adjustments when teaching disabled people to drive. The larger driving schools will be often be better placed to make ‘reasonable adjustment’. If driving schools tell you that they don’t teach disabled people without first finding what reasonable adjustment could be made, then they might well be acting illegally. If this happens telephone DIAL Peterborough for advice 01733 265551

Driving instructors

Local to Peterborough: Barrie Weston, Classic School Motoring, Tel: 01733 344919

Regionally close:

Trevor Brown School of Motoring, based in Buckden 01480 811110

Mayo School of motoring based in Ely 01353 778625

Driving Test the examiner normally allocates twice as much time for a disabled driver, again if you need any reasonable adjustment to be made contact the test centre well in advance of your actual driving test. National test booking line Tel: 0300 2001122

Driving Licence For further information read leaflet D100 ‘What you need to know about driver licensing’ is available from your local Post Office . If you already have a licence and you have a medical condition that could affect your driving ability for example fits or blackouts, heart condition or stroke symptoms that last more than one month, then you must contact Drivers Medical Group, DVLA, Swansea Phone: 0870 600 0301 . Failure to notify DVLA could mean that if you have an accident your insurance would be invalid. The minimum age for driving a car is reduced to 16 if you are in receipt of DLA mobility component at the higher rate. When applying to the DVLA for a licence you must declare any disability. If you already have a licence and become disabled or your disability worsens you must inform the DVLA. For a driving test the examiner can allocate twice as much time for a disabled driver.

Insurance It is a legal requirement to state your disability when you take out motor insurance. You must also inform your insurers if you become disabled or your disability changes. Some companies previously added premium loadings for disabled drivers. With the introduction of the Disability Discrimination Act, this is no longer allowed. Some brokers specialise in insurance for disabled drivers. We would always advise to seek several quotes before purchasing insurance.

Chartwell Insurance company has designed a range of policies geared to the needs of the disabled Motorists Tel: 0845 260 7051

FISH Insurance say they believe that disabled people are a BETTER risk than able-bodied people and have low premium rates and extent of cover that reflects this Tel: 01772 724442

En Route Insurance Consultants say disability is specific to you as an individual. En Route Insurance say they don’t stereotype anyone, instead they find out what your individual needs as a client are and look to provide you with an insurance solution that fits. Tel: 0800 7837245

UK Insurance Net are specialist insurance brokers in disability insurance cover and they deal with all of the major UK insurance companies and underwriters. Tel: 0845 365 1264

Vehicle tax for disabled people To claim exemption from vehicle tax, the vehicle must be registered in your name or registered in the name of someone you nominate to drive for you (a nominee). However, the vehicle must only be used for your purposes, for example shopping or getting prescriptions. If it is being used by the nominee or someone else for their own personal needs, then the exemption will be lost and the normal rate of vehicle tax must be paid.

How to get an tax exemption certificate

Before you can get a free tax disc, you’ll need to apply for an exemption certificate from the agency that issuesyour benefit. The exemption certificate will show your name and that of the nominee if you have nominated someone to drive for you. Some vehicles don’t need an exemption certificate to tax – see ‘invalid carriages’ and ‘Motability contract hire vehicles’ below.

If you claim the higher rate of the mobility component of Disability Living Allowance

Contact the DisabilityLiving Allowance Unitand ask for exemption certificate DLA 404. Telephone:0845 712 3456

If you claim the War Pensioners Mobility Supplement

Contact the Service Personnel and Veterans Agency and ask for exemption certificate WPA 442. Telephone: 0800 1692277

Taxing your vehicle in the disabled tax class

Get your free tax disc at a Post Office® branch that issues tax discs. You can renew it each year online, over the phone, in person or by post.

Seat belts Very few drivers or passengers ought not to wear a seat belt. However, one reason for not doing so may be on medical grounds. Drivers or passengers will not have to wear a belt if they are granted a valid medical exemption certificate from a medical practitioner (usually your own G.P.). It is solely for the medical practitioner to decide whether or not to give a certificate. There is no list of reasons that will automatically give exemption. Once issued the certificate should be kept with the person at all times. Car hire

Most car rental companies will have automatic cars for hire. Check with the hire company for other specific adaptations.

Hand Controls Lynx is a fully interchangeable hand control for disabled people which will fit over 95% of automatic cars, taking just 5 minutes to install and 30 seconds to dismantle. This means you can use LYNX controls on courtesy cars, hire cars and for test driving. Lynx say that they can make all your hire car arrangements finding you the right car at the right price. Arrangements can be made to collect the car at the airport of arrival or for delivery to your hotel or apartment. Tel 01695 422622

Adapted Vehicle Hire Ltd specialise in renting adapted vehicles for people with disabilities including wheelchair users. They also offer adapted dual control vehicles for disabled people who wish to learn how to drive. The vehicles are fitted with a range of different controls, including single lever push pull, left foot throttle, steering balls and many other adaptations. tel 0845 257 1670

Adaptations

It is vital to have your car adaptations fitted by qualified engineers who are approved as fitters by the manufacturers. In Peterborough Andys Auto’s Fits disability controls to private cars Tel: 01733 557111

Mobility Scooters and the Law

There are two main classes of scooter:

Class 2: Scooters in this class are to be used on the pavement only and have a maximum speed of 4mph.

Class 3: These scooters may travel on the road and have a maximum speed of 8mph. They may travel on the pavement when fitted with a restrictor switch that limits the speed to 4mph. Only a person suffering from a physical disability over age 14 years may use a Class 3 vehicle. In order to use the Class 3 scooter on the road front and rear lights (when used between sunset and sunrise), reflectors and direction indicators must be used as appropriate. The horn, rear view mirror and brakes must all be present and working. The horn should be used to warn other road users that you are there. There is no requirement for the user of a Class 3 scooter to have a driving licence, or insurance, although it would be strongly advisable to do so. Training for road use is advisable for Class 3 users and limited training is available from some of the retailers who sell mobility scooters.

Class 3 scooters can be used in pedestrian areas, on pavements, foot paths and bridleways at a maximum speed of 4mph. Class 3 scooters can be used on most roads at a maximum speed of 8mph. If a four wheeled scooter is used on a dual carriage way, it must have an amber flashing beacon.

Class 3 scooters cannot be used on cycle lanes, bus lanes when in operation and motorways. When using a Class 3 scooter on the road, traffic signs must be obeyed according to the Highway Code. Class 3 scooters have to obey normal parking restrictions on a road. If the user is entitled to a Blue Badge, they may be used on the scooter. The scooter should not be parked on the pavement where it is causing an obstruction to pedestrians including those who need to pass with wheelchairs or prams.

Do I need Mobility Scooter Insurance?

Currently there is no legal requirement for you to insure your mobility scooter in the same way that there is for anyone who drives a car. However, accidents can happen to anybody and it is sensible to take steps to make sure that you are covered. Insuring your mobility scooter or powerchair against theft, accidental damage and having some third party liability is a sensible precaution and is generally much cheaper than car insurance.

Blue Badge is an nationally recognised scheme that enables disabled drivers and disabled passengers to park close to their destination. You can be issued with a Blue Badge to display in your vehicle if you receive certain allowances from the Benefits Agency or if you have a permanent disability which makes walking difficult. All badges are issued at the discretion of the local authority.

Disabled drivers are able to park in any City Council car park wholly within the parking bays free of charge – all day should you wish, please ensure that your blue badge is clearly displayed with the expiry date showing to the Civil Enforcement Officer

You will need 2 passport size photos, (accessible photographers include Youngs in Wentworth St Tel01733 311291 who charge under £5.00 for 12 passport size photographs and Jessops Tel 01733 555411 who charge under £10.) Application forms for Blue Badges are available from Peterborough City Council Tel 01733 452356Disabled Persons’ Parking Bays If you are a driver and a Blue Badge holder with no off-street parking space at your home and you find parking close to your home very difficult, you can apply to Peterborough Highways department to have a special parking bay marked outside your house (only if you fulfil the very strict criteria). It is worth noting that the bay cannot be designated to a named disabled person. Anyone with a Blue Badge will be able to use your bay. Tel 01733 453565

Parking concessions provided under the schemeapply to on-street parking only. Badge holders may park on single or double yellow lines for up to three hours in England and Wales, except where there is a ban on loading or unloading. You must display both your Blue Badge and parking discshowing time of arrival. There is no time limit for parking on yellow lines in Scotland. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Disabled Motorists’ Clubs and Organisations

Mobilise

The organisation was formed in 2005 from a merger of two long-standing charities, the Disabled Drivers` Association and the Disabled Drivers` Motor Club. Mobilise is run by and for disabled people. They believe that personal mobility impacts on every aspect of disabled people’s lives. They also campaign for and support passengers, scooter and wheelchair users, families and carers.
Mobilise has information officers who are available to answer questions by phone, email or letter and we also run a confidential casework service for members who are experiencing difficulties with parking, driving, public transport, insurance, funding or any other problem that impacts on their mobility. They have a monthly magazine, Mobilise, that keeps members abreast of all sorts of issues, includingcurrent campaigns, the latest news and reviews of vehicles, scooters and mobility aids as well as features on everything from buying an accessible holiday home to wheelchair rambling.
They also publish a series of leaflets and information sheets which aim to clarify the often complicated world of VAT, vehicle tax and parking for disabled drivers. Telephone: 01508 489449

Bus and Travel Passes for an application form. You will qualify for a Concessionary Bus Pass if you have a permanent disability which makes walking difficult, are unable to obtain a driving licence on medical grounds or are deaf or without speech. People who are registered blind or partially sighted get free travel. The Pass is free for 12 months period. To obtain your pass, take the completed application form to the Bayard Place, Broadway Peterborough. You will also need proof that you qualify e.g. blind registration or a letter from your doctor.

There could be some time restrictions so check with the bus company before travelling . When you board the bus show the pass to the driver, state your destination and ask for a concessionary ticket. Contact the City Council Tel: 01733 747474

Taxi’s in Peterborough

Taxis in Peterborough all hackney cabs are wheelchair accessible with ramps and the necessary seat restraints, and should display a sign showing this. The majority of the drivers have been trained and part of their test is to demonstrate the loading and unloading of a wheelchair. Not all taxi firms have Hackney cabs; if you require access for a wheelchair make sure to request it when you book a Taxi. If you have any queries or problems regarding Taxis contact the Taxi Enforcement Office Tel: 01733 747474 Trains Train companies can provide you with help using their services. If you need assistance they recommend that you book it at least 24 hours in advance of travel. Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station. The 24-hour notice period also gives them time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.

Do make your needs known. Rail staff are trained to give you help. If you are likely to require help getting on and off trains or receiving information, please tell the train company in advance. This will help them to help you if disruption affects your journey. Please be aware there are limits to the amount of assistance they can provide. They cannot escort customers throughout their whole journey, neither can they provide personal care (for example, help with eating and drinking, taking medication or using the toilet) or carry heavy luggage. Tel: 08457 484950

Wheelchairs

Most trains can accommodate wheelchairs that are within the dimensions prescribed in government regulations covering public transport (700mm wide, 1200mm long).There are a small number of older trains that can only currently carry wheelchairs that have a maximum width of 670mm.

The maximum combined weight of a person and their wheelchair that can be conveyed is limited by: the capabilities of the individual member of staff assisting the passenger and the stated maximum safe working load of the ramp (between 230kg and 300kg). There are a limited number of spaces available to wheelchair users on each train; they therefore recommend that you book your space in advance.

Powered scooters because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp’s safe working load; or being the wrong shape to manoeuvre safely inside a carriage. These problems mean that some companies have trains that cannot carry scooters. You should contact the train company to check they can safely accommodate your scooter. For more information on the facilities at stations contact National Rail Enquiries Tel: 08457 484950

Disabled Persons Railcard If you have a disability that makes travelling by train difficult you may qualify for the Disabled Persons Railcard. The Railcard allows you – and an adult companion with you – to get a 1/3 off most Standard and First Class fares throughout Great Britain.

Tel: 0845 6050525

NB: Residents of Peterborough can get a subsidy on the railcard costs for 12 months, if purchased from the Bayard Place. Tel 01733 747474

Planning your journey If you are travelling by train in your own wheelchair and do not have a railcard, you can still get discounts on full-fare rates, and also for a companion. Wheelchairs are carried free of charge, but large runabout vehicles can only be carried when there is enough room in the guards van. The train operators cannot carry vehicles propelled by petrol/diesel. It is best to reserve a seat 24 hours ahead and to state if you will need assistance on the journey. Peterborough station has facilities for disabled travellers. Guide dogs travel free and are allowed into buffets and restaurants at stations and on the trains.

You will need 2 passport size photos, (accessible photographers include Youngs in Wentworth St Tel01733 311291 who charge under £5.00 for 12 passport size photographs and Jessops Tel 01733 555411 who charge under £10.) Application forms for Blue Badges are available from Peterborough City Council Tel 01733 452356Disabled Persons’ Parking Bays If you are a driver and a Blue Badge holder with no off-street parking space at your home and you find parking close to your home very difficult, you can apply to Peterborough Highways department to have a special parking bay marked outside your house (only if you fulfil the very strict criteria). It is worth noting that the bay cannot be designated to a named disabled person. Anyone with a Blue Badge will be able to use your bay. Tel 01733 453565

Parking concessions provided under the schemeapply to on-street parking only. Badge holders may park on single or double yellow lines for up to three hours in England and Wales, except where there is a ban on loading or unloading. You must display both your Blue Badge and parking discshowing time of arrival. There is no time limit for parking on yellow lines in Scotland. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Disabled Motorists’ Clubs and Organisations

Mobilise

The organisation was formed in 2005 from a merger of two long-standing charities, the Disabled Drivers` Association and the Disabled Drivers` Motor Club. Mobilise is run by and for disabled people. They believe that personal mobility impacts on every aspect of disabled people’s lives. They also campaign for and support passengers, scooter and wheelchair users, families and carers.
Mobilise has information officers who are available to answer questions by phone, email or letter and we also run a confidential casework service for members who are experiencing difficulties with parking, driving, public transport, insurance, funding or any other problem that impacts on their mobility. They have a monthly magazine, Mobilise, that keeps members abreast of all sorts of issues, includingcurrent campaigns, the latest news and reviews of vehicles, scooters and mobility aids as well as features on everything from buying an accessible holiday home to wheelchair rambling.
They also publish a series of leaflets and information sheets which aim to clarify the often complicated world of VAT, vehicle tax and parking for disabled drivers. Telephone: 01508 489449

Bus and Travel Passes for an application form. You will qualify for a Concessionary Bus Pass if you have a permanent disability which makes walking difficult, are unable to obtain a driving licence on medical grounds or are deaf or without speech. People who are registered blind or partially sighted get free travel. The Pass is free for 12 months period. To obtain your pass, take the completed application form to the Bayard Place, Broadway Peterborough. You will also need proof that you qualify e.g. blind registration or a letter from your doctor.

There could be some time restrictions so check with the bus company before travelling . When you board the bus show the pass to the driver, state your destination and ask for a concessionary ticket. Contact the City Council Tel: 01733 747474

Taxis in Peterborough

All hackney cabs are wheelchair accessible with ramps and the necessary seat restraints, and should display a sign showing this. The majority of the drivers have been trained and part of their test is to demonstrate the loading and unloading of a wheelchair. Not all taxi firms have Hackney cabs; if you require access for a wheelchair make sure to request it when you book a Taxi. If you have any queries or problems regarding Taxis contact the Taxi Enforcement Office Tel: 01733 747474 Trains Train companies can provide you with help using their services. If you need assistance they recommend that you book it at least 24 hours in advance of travel. Booking in advance enables train companies to check the accessibility of the stations you will be using, help you plan the journey best suited to your needs, and if necessary, arrange alternative transport to the nearest accessible station. The 24-hour notice period also gives them time, where possible, to relocate staff to assist you. This is important if you are going to travel at a time when a station is usually unstaffed.

Do make your needs known. Rail staff are trained to give you help. If you are likely to require help getting on and off trains or receiving information, please tell the train company in advance. This will help them to help you if disruption affects your journey. Please be aware there are limits to the amount of assistance they can provide. They cannot escort customers throughout their whole journey, neither can they provide personal care (for example, help with eating and drinking, taking medication or using the toilet) or carry heavy luggage. Tel: 08457 484950

Doing Transport Differently – A Guide to Using Public Transport

This guide is aimed at people with lived experience of disability or health conditions and at those

advising or working with them. Using a question and answer approach to enable different people

with different travel needs to dip into it in different ways, it will show you how far access to public

transport has improved and how to make use of it.

Click here to view more.