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Disability Peterborough – Formerly DIAL Peterborough

DIAL Peterborough is your local centre for free confidential and impartial information and advice, for physically disabled people, their carers and families. The purpose of DIAL Peterborough is to provide a range of services that assist people with physical disabilities to achieve their potential and have maximum choice and control over their lives.   The information and help we provide can enable anyone, living in Peterborough, with a disability gain the freedom and support they are entitled to. We hold a Legal Services Quality Mark for disability case work.

DIAL Peterborough has four core functions:

  1. Support disabled people to access their rights
  2. Identify local needs & issues of disabled people
  3. Enable the views of disabled people to be represented effectively at policy, strategic planning and service delivery levels of our statutory partners
  4. Ensure disability issues are kept high on local providers agendas

The services we offer include:

  • Telephone advice line 10am to 4pm Monday to Thursday
  • Information and advice service
  • Case work service for welfare rights cases
  • Disability benefit application assistance
  • Income maximisation checks
  • Community Care advice and case work service
  • Disability Discrimination advice and case work service
  • Peterborough Disability Forum management and support
  • Provide gap analysis of disability services
  • Access Audits
  • Disability Awareness Training
  • Peterborough Disability Network
  • Monitoring of statutory disability duties (DED, DES)

In doing this, we will:

  • Increase the self-determination, independence and choice of people with disabilities
  • Assist disabled people to access their rights
  • Ensure that the voice of people with disabilities is heard
  • Challenge discriminatory practice
  •  Directly involve disabled people in the planning and monitoring of services
  • Ensure disabled people are involved in city wide policy and service planning
  •  Deliver quality services that respond to changing need